We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soaiysales@outlook.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address: WEST BERLIN WAREHOUSE,154 Cooper Road,Suite 1002,
West Berlin, NJ,08091,US (Don't return it without our approval)

Contact Phone Number: 6463936062

Return Cost: 

1.If the product is wrong item or have quality problem that receive, please contact us to confirm it, if the product is original and unused, you can choose change to another new item or return it to us.

A: Change a new item: we bear the return shipping cost and the shipping cost for send new item.

B.Return the product: We will refund the 100% payment that you buy after receive the item, we will bear the shipping cost.

2.If the customer is not satisfied about the product, please contact us to confirm it, if that product and package is original and unused, the customers can return or change another product after we agree.

A: Change a new item: the customer need to bear the return shipping cost

customers bear the shipping cost for send new item.

B.Return the product: We will refund the 100% payment that you buy after receive the item, customers will bear the shipping cost.

Return Processing:

1.Contact to us for get the return shipping address.

2.Then return the product to us.

3.Send to us the tracking number that you shipping.

Change to another product: 

1.Return to us the product that you bought.

2.Then choose the product that you want to replace.

3.We will send a replace product that you choose.

You can always contact us for any return question at soaiysales@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.